Episode 31 — Improve the Incident Management Process: Reduce Friction, Increase Speed, Raise Quality
Improving the incident management process requires a relentless focus on reducing operational friction, increasing response speed, and raising the overall quality of technical and administrative outcomes. For the GIAC Certified Incident Leader (G C I L) exam, candidates must understand that every security event is a diagnostic signal revealing where the organization's defenses or processes are currently failing. A seasoned leader uses data from post-incident reviews to identify bottlenecks, such as slow approval chains for containment actions or inadequate logging that hinders forensic reconstruction. Raising quality involves standardizing playbooks to ensure consistent performance across different shifts and increasing the depth of evidence gathered during the early stages of an investigation. By turning these insights into actionable process improvements, you demonstrate the strategic value of the incident leadership function. This continuous evolution ensures that the organization remains resilient against an ever-changing threat landscape while optimizing the use of its limited security resources. Produced by BareMetalCyber.com, where you’ll find more cyber audio courses, books, and information to strengthen your educational path. Also, if you want to stay up to date with the latest news, visit DailyCyber.News for a newsletter you can use, and a daily podcast you can commute with.
